Refund policy

Return & Refund Policy

Trove Finds is a brand owned and operated by Little Horizon LLC. All purchases made through Trove Finds are transactions with Little Horizon LLC.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition as when you received it

  • Be unworn or unused

  • Have all original tags attached

  • Be in its original packaging

  • Include proof of purchase or receipt

To request a return, please contact us at littlehorizons15@gmail.com. Returns must be sent to the return address provided by our team.

If your return is approved, we will provide you with a return shipping label and instructions on where and how to send your package. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

If you have any questions about our return policy, please contact us at littlehorizons15@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or incorrect, contact us immediately at littlehorizons15@gmail.com with your order number and photos of the item.

We will review the issue and work with you to find the appropriate solution.

Non-Returnable Items

Certain products are not eligible for return, including:

  • Perishable goods such as food, flowers, or plants

  • Custom or personalized products

  • Personal care and beauty products

  • Hazardous materials

  • Flammable liquids or gases

  • Sale or clearance items

  • Gift cards

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product or size, the fastest option is to return your original item following our return process. Once your return has been approved and refunded, you can place a new order for the item you want.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at littlehorizons15@gmail.com.

Contact

Trove Finds is owned and operated by Little Horizon LLC.

Email: littlehorizons15@gmail.com
Contact address: Jalan Buana Biru Besar I, Kota Jakarta Barat, Jakarta 11610, Indonesia.

Please contact our team for approval and return shipping instructions before sending any items to this address.